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www.chime.com
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Jason B Kzh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

App not working

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Chime - App not working

My money and everything in my app is not working. It's never done this before.

I need to access my account to pay my bills. In years, this has never happened.

I have been on hold on the phone for over 25 minutes. I need help ASAP.

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Preferred solution: Apology

User's recommendation: Stay on top of your account

Suleyma Bjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Edmond, Oklahoma

They broke the federal consumer financial protection laws

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Updated by user May 09, 2025

Chime refuse to give me my unarthurized transactions funds back and they keep denying my dispute but they took the smallest transaction for 23.25 and pd that but denying the rest and they all happened on the stolen card at the same place within the same time period... They have a letter from BBB, state attorney general office , consumer finance protection bureau and they were told to block the card but didn't till hours later.. be mnon a fixed income

Original review Apr 23, 2025
I called them on March 31st and told him my purse was stolen with home with my ID my phone my cards everything I had to get replaced my phone number and my email everything anyway they took 5 hours to block my card buy transactions went out the door they would have never gone out the door if they would have brought my card when I called them you had to call them four times I'm on a fixed income we sent him a identity theft report you sent them a police report we sent them the ftca before everything they needed and they said denied we see no wrong they see no wrong that they took 5 hours to block my card so they rebutted it which they reopened it then I had to find them over the provisional credit how did the fine transactions they took the one the lesser amount for $23 and gave me a provisional credit for $23 when there's $340.99 that went out the door so I sent them a demand letter they have laughed at me they have put me on hold for hours they have blocked my account they are blocked my card they have done everything but what they're supposed to do demand letter it's up this Monday and they still haven't resolved anything they don't answer emails they don't answer phone calls
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User's recommendation: Go somewhere else do not use chime

1 comment
Guest

This isn’t Chime. They won’t see this.

If you are going to contact anyone in writing ask for help or someone to proofread. This is horrible.

Antonieta Vid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Disappointed

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So, I've found that my account had been hacked and money withdrawn in small increments adding up to almost $800 in damages since November 2, 2024. I filed a claim and as to my demise my claim was denied.

I called and spoke with a Supervisor and he, himself couldn't understand as to why my claim was denied. As a 49-year-old man who works extremely hard, why would I make small $1.28 purchases simultaneously? So the Supervisor reopened the claim and again, denied. So a new card was sent, however; it was sent to an old PO Box from 5 years ago.

I do not quite understand that if I'm verifying my address every call, why was it sent to the wrong address? BYW: it's 5/14/2025, and I still haven't received my new card. I swore by Chime that they were the best.

I've been a customer since they've started. Unfortunately I'm ending my business with Chime.

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User's recommendation: Don't Bank with Chime

Rosa O Byv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My fraud that was denied 1704****'rd. Please call me asap. This was a fraud not mine

Updated by user Jun 19, 2025

Not good at all do to my dispute

Original review Jun 18, 2025

I had fraud on my Chime account not made by me. I would like my money before I call Channel 5 or the police.

This is ridiculous, and someone took my Social Security disability money. I want my money back.

View full review
Loss:
$535
Pros:
  • I dont know but i know this is my money

Preferred solution: Full refund

User's recommendation: Do not get chime reasoning when fraud occurs they won't replace money

1 comment
Guest

"e I call Channel 5 or the police." LOL.. No one cares about Channel 5, a nothing news station that gets nonsense like this on a constant basis.

You were stupid to not have called the police in the first place. Next time, get a REAL bank account.

Bentleigh Twi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Providence, Rhode Island

Replacement card

Hello i seem to have My has is lost. And I need placement card. As soon as possible I will pay for another one

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Yamila Kxl
map-marker Minneapolis, Minnesota

Code not received yo make new account and disconnected when reaching out

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, Help, help, help, help, help Help, help, help, help, help, help, help, help, help, help, help, help, help, help, help, help, help, help, help,

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Avyn Rqz

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Verified Reviewer
| map-marker Edmond, Oklahoma

They won't abide by the consumer financial protection laws nor return my unauthorized transactions which has caused a very serious hardship..

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Listen to your clients listen to what they are saying . On March 31st my purse was stolen from Riverspirits casino and I had to call all bank accounts , get a new ID a new phone and number.

Anyway chime wouldn't stop the card it took them 5 hours to block that card after I called them 3 times. I'm on a fixed income SSA & SSI. This has also caused a serious hardship.. We sent them every paper that they need.

1.A identity theft report 2. A police report 3. A complaint with the ftca so then they denied the dispute saying they seen no wrong??? WHAT?

No Wrong ,? They left my card open for 5 hrs before they locked it ( & they seen no wrong) so I filed with the ftca and they sent them letter so they rebuttal it opened it back up . There is 5 transactions like 2-5 mins apart and they took the smallest transaction and gave me a provisional credit on it only $23.25 and the total is $324.00 and told me I needed to wait 10 more business days .. provisional.

Reddit should of been on the 23rd.

There is also a demand letter that was sent certified mail to California address and you guys did sign for it . Which is up on the 23rd of this month.

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User's recommendation: Do not use Chime

1 comment
Guest

If only there were buildings where you could walk in and withdraw and deposit money, deal face to face with a real human and have an on-site department for account issues. I know I would use one, especially if they were open 5 days a week 8 hours a day.

I would love one in the zip code where I live.

Someone should look into providing that service. OH WAIT.....

Dawn K Ovy

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Verified Reviewer
| map-marker Perrysburg, Ohio

Fraud

You have a customer; her name is Debbie Tetrick. She lives at 7630 Reitz Rd., Lot 21, Perrysburg, Ohio.

She keeps calling you to get a new card so she doesn't have to pay for four phone companies that she owes money to. She is a scammer.

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Elaine U Lwi

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Verified Reviewer

Elaineupshaw@***.com

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My daughter sent me 20.00, and I can't use it. The card was declined 3 times, nor will it allow me to transfer the 20.00 to my linked bank account. Furthermore, why is there not a number to call to speak to a live person?

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Pros:
  • You will never be able to talk to a live person
Cons:
  • Do not have any help for my situation

Preferred solution: the money my daughter sent to me in my Chime checking acct

User's recommendation: Chime is not a real bank I won't recoment not to use it. I have been trying to get the money for three days now. Still no luck

Pkat K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost my rent money and they didnt help

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Long story short. I was trying to pay my rent, which I send to my boyfriend, while I was driving.

So I had him do it. For some reason, he clicked on the wrong name. How he didn't know his name, I don't know. Anywho, after he sent it, he realized he sent it to the wrong person.

We immediately called Chime. They were concerned at first but then patched me through to the dispute center. Ugh, basically, they said there's nothing they could do and didn't bother reaching out to the person. I, of course, did.

And, of course, got no response. So I was out my rent money, and they absolutely did nothing but answer my call! Don't bank with them. No sense of security.

Get a real bank or at least find a company that cares. Thank God we had money to make up for the lost money, but the feeling was so hurtful to know my bank gave no care at all.

View full review
Loss:
$706
Cons:
  • If u lose money they wont replace

Preferred solution: Apology

User's recommendation: no way!!!!

5 comments
Guest

You both messed up. You were driving and messing around on your phone, sending your boyfriend the rent payment.

First off, why are you driving and goofing off on your phone? Second, why didn't you send it directly yourself to the landlord? Is it possible your boyfriend intentionally misdirected your money? Don't drive and use your phone.

Don't entrust your boyfriend to pay the rent. Don't use Chime.

Pkat K
reply icon Replying to comment of Guest-2676235

I was driving so I had him to do the transaction. He mistakenly sent it to someone in my contacts and not himself?!??

I usually do it.

But bc I was driving i handed him my phone to move the money for me. Regardless chime should of been able to stop block reject the payment period!!

Pkat K
reply icon Replying to comment of Guest-2676235

He pays every month. He has the account w them i just send him the money to pay.

Been doing this for over 5 years. No issues.

One mistake and im out of 700. They should be some way to recover from that with help from the bank that your trusting to hold your money

Guest

It sounds like your boyfriend owes you some money. The bank isn’t responsible for his stupidity.

Only he is. Why aren’t you asking him for it?

Pkat K
reply icon Replying to comment of Guest-2676153

I was driving n he pays the rent faithfully!!" I send him the money bc he has an account set up w them. He also came out the pocket to replace what was loss.

Regardless my money went to the wrong person. There should of been away for them to get it back.

Cancel or stop payment. Period

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Anonymous
map-marker Phoenix, Arizona

Chime gave me the feeling that not only my money is not safe ,the disputes are not dealt with professionally.

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I am so upset with Chime I could cry right now . On 3/15/2025 I made a cash deposit of 264.95 , Circle K charged me 4.95 total 264.95 .

The same day I notice my 260.00 just disappeared in thin air unbelievable . Circle K at that point started blaming Chime in returns blame Circle K neither company care to admit at fault. I am so frustrated right now. Its not like money grown trees $260 going down the drain.

I stayed on the phone with Chime that day for about two hours. I was told that the matter will be taken care of and I was gonna receive a credit of $260 Within 10 business days when I called Chime about the matter I was told that they had no info on the dispute whatsoever so once I begin pulling out my receipts from March 15, 2025, all of a sudden he finds the dispute that I put in at that point I was told by the supposedly the head supervisor the highest guy I can talk to That he have no clue why I havent received my $260 credit which it has been way past that time that I was due the credit of $260 so he just apologized to me did not have any answers on why my file wasnt update or while I was lost its supposed to be lost for a long time and then all of a sudden they find it And said sorry and hung up on me. Im so frustrated with Chime . if you look up my account history every day, I deposit money through trying in my account not at the same Circle K anymore.

I dont go there anymore, but I Ive been with trying for about six months and I have had the worst experience ever with any bank at this point its about the principal.

Im willing to trust chime with my account with my money my heart earned money and chime cannot even give me an honest answer why they havent credit my $260 back in my account shame on you Chime if I can show trust and loyalty with banking with Chime why cant Chime give me that back in return ? All Im asking for is some professionalism while handling my case and I was told that within 10 business days that $260 would be debited to my account while the investigation still continues and all I have receive from you guys is you lost my account you have no information on the dispute that I spent two hours putting in with you guysand when you do find the dispute, you have no answer answers on why I havent received my 260.00 sounds to me that you guys can care less rather Im sleeping on the streets or eating out the garbage can shame on you all

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User's recommendation: I should be given my 260.00 just like your rule states

Shaunak Bhy
map-marker Tampa, Florida

Refund

No one answers the phone or emails this is no customer service at all this company never resolved my issues and I will not be returning anybody any time soon thats for sure.

very unhappy former customer

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User's recommendation: No comment you will not talk to anybody for sure

Anonymous
map-marker Miami, Florida

I tried to activate my new chime card and it kept saying that they can't identify the new number I gave my full information

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I tried to activate my new chime card and it kept saying that they can't identify the new...

I gave my full information and social security it's just simply ineffective and improperly we need human beings that can go through the full details and information and activate the new chimes card please give me a representative thank you sincerely yours Larry Short

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User's recommendation: I recommend that you guys use a human being because the automated system is terrible

Todd S Yje

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Activate card

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I tried everything I could to activate my replacement card. Then I hopped on this site and everything worked out for me. Thank you very much!

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Pros:
  • No fees
Cons:
  • Not considered a bank

User's recommendation: Love chime

Jose O Oky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Regain access to Chime account

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I cannot recover a Chime account associated with an old phone number that I do not remember. I have documentation to prove my identity, and I will need to reset and update my account information.

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Preferred solution: Regain full access to account

User's recommendation: I would recommend this procedure to anyone who lost complete access.