Chime
Reviews and Complaints

I called them on March 31st and told him my purse was stolen with home with my ID my phone my cards everything I had to get replaced my phone number and my email everything anyway they took 5 hours to block my card buy transactions went out the door they would have never gone out the door if they would have brought my card when I called them you had to call them four times I'm on a fixed income we sent him a identity theft report you sent them a police report we sent them the ftca before everything they needed and they said denied we see no wrong they see no wrong that they took 5 hours to block my card so they rebutted it which they reopened it then I had to find them over the provisional credit how did the fine transactions they took the one the lesser amount for $23 and gave me a provisional credit for $23 when there's $340.99 that went out the door so I sent them a demand letter they have laughed at me they have put me on hold for hours they have blocked my account they are blocked my card they have done everything but what they're supposed to do demand letter it's up this Monday and they still haven't resolved anything they don't answer emails they don't answer phone calls

So, I've found that my account had been hacked and money withdrawn in small increments adding up to almost $800 in damages since November 2, 2024. I filed a claim and as to my demise my claim was denied.

I called and spoke with a Supervisor and he, himself couldn't understand as to why my claim was denied. As a 49-year-old man who works extremely hard, why would I make small $1.28 purchases simultaneously? So the Supervisor reopened the claim and again, denied. So a new card was sent, however; it was sent to an old PO Box from 5 years ago.

I do not quite understand that if I'm verifying my address every call, why was it sent to the wrong address? BYW: it's 5/14/2025, and I still haven't received my new card. I swore by Chime that they were the best.

I've been a customer since they've started. Unfortunately I'm ending my business with Chime.

Listen to your clients listen to what they are saying . On March 31st my purse was stolen from Riverspirits casino and I had to call all bank accounts , get a new ID a new phone and number.

Anyway chime wouldn't stop the card it took them 5 hours to block that card after I called them 3 times. I'm on a fixed income SSA & SSI. This has also caused a serious hardship.. We sent them every paper that they need.

1.A identity theft report 2. A police report 3. A complaint with the ftca so then they denied the dispute saying they seen no wrong??? WHAT?

No Wrong ,? They left my card open for 5 hrs before they locked it ( & they seen no wrong) so I filed with the ftca and they sent them letter so they rebuttal it opened it back up . There is 5 transactions like 2-5 mins apart and they took the smallest transaction and gave me a provisional credit on it only $23.25 and the total is $324.00 and told me I needed to wait 10 more business days .. provisional.

Reddit should of been on the 23rd.

There is also a demand letter that was sent certified mail to California address and you guys did sign for it . Which is up on the 23rd of this month.

Long story short. I was trying to pay my rent, which I send to my boyfriend, while I was driving.

So I had him do it. For some reason, he clicked on the wrong name. How he didn't know his name, I don't know. Anywho, after he sent it, he realized he sent it to the wrong person.

We immediately called Chime. They were concerned at first but then patched me through to the dispute center. Ugh, basically, they said there's nothing they could do and didn't bother reaching out to the person. I, of course, did.

And, of course, got no response. So I was out my rent money, and they absolutely did nothing but answer my call! Don't bank with them. No sense of security.

Get a real bank or at least find a company that cares. Thank God we had money to make up for the lost money, but the feeling was so hurtful to know my bank gave no care at all.

I am so upset with Chime I could cry right now . On 3/15/2025 I made a cash deposit of 264.95 , Circle K charged me 4.95 total 264.95 .

The same day I notice my 260.00 just disappeared in thin air unbelievable . Circle K at that point started blaming Chime in returns blame Circle K neither company care to admit at fault. I am so frustrated right now. Its not like money grown trees $260 going down the drain.

I stayed on the phone with Chime that day for about two hours. I was told that the matter will be taken care of and I was gonna receive a credit of $260 Within 10 business days when I called Chime about the matter I was told that they had no info on the dispute whatsoever so once I begin pulling out my receipts from March 15, 2025, all of a sudden he finds the dispute that I put in at that point I was told by the supposedly the head supervisor the highest guy I can talk to That he have no clue why I havent received my $260 credit which it has been way past that time that I was due the credit of $260 so he just apologized to me did not have any answers on why my file wasnt update or while I was lost its supposed to be lost for a long time and then all of a sudden they find it And said sorry and hung up on me. Im so frustrated with Chime . if you look up my account history every day, I deposit money through trying in my account not at the same Circle K anymore.

I dont go there anymore, but I Ive been with trying for about six months and I have had the worst experience ever with any bank at this point its about the principal.

Im willing to trust chime with my account with my money my heart earned money and chime cannot even give me an honest answer why they havent credit my $260 back in my account shame on you Chime if I can show trust and loyalty with banking with Chime why cant Chime give me that back in return ? All Im asking for is some professionalism while handling my case and I was told that within 10 business days that $260 would be debited to my account while the investigation still continues and all I have receive from you guys is you lost my account you have no information on the dispute that I spent two hours putting in with you guysand when you do find the dispute, you have no answer answers on why I havent received my 260.00 sounds to me that you guys can care less rather Im sleeping on the streets or eating out the garbage can shame on you all