Chime Phone Numbers and Emails

Toll-Free Number:

  • (844) 244-6363
Send Message

Legal:

  • (844) 402-4517

Chime Emails:

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Customer Service
Jobs/ Career
Legal
Media
Affiliates, Press Inquiries
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Chime Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Chime Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Chime is 8442446363. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 67% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 5 minutes.

  • Be prepared for the call as Chime may ask you for the following information to identify you as a customer: first and last name, social security number or phone number.

View full overview ›

Can I Contact Chime?

Most Popular Number:

(844) 244-6363
Total calls: 6 903 Issues resolved: 164 Last call: Jul 13, 2024

You can call the Chime customer service number at 1-844-244-6363. Once you call, you will be prompted to enter your Chime account number or social security number. Then, you will be connected with a live customer service agent who can assist you with any questions or issues you may have with your Chime account.

You can contact Chime customer support via chat by logging into your Chime account on the official r website or app and clicking on the "Support" or "Contact Us" button. From there, you may start a chat conversation with a customer service representative. The chat function is available 24/7.

The Chime customer service phone number is 1-844-244-6363. The customer service team is available 24/7 to assist you.

PissedConsumer Club

Contact Information

Chime Website:

Chime Help Center:

Corporate Office Address:

Chime Financial, Inc.
P.O. Box 417
San Francisco, California 94104-0417
United States

Other Info (opening hours):

Hours (CST):

Monday - Friday: 6:00am - 10:00pm

Saturday - Sunday: 7:00am - 9:00pm

More contact details

Chime Customer Service Reviews

2.0 / 5
Poor
Guest-5961124
Account closed want it open

Chime was very helpful in fixing my problem and also very friendly LOL I wasn't on hold but for about 2 mins and when I spoke with customer service she was very eager to help and fixed the situation very quickly I'm completely satisfied...if there is a next time I hope I'm taking care of like that again

Read full review
Jonathan G Whv
Fraudulent dispute process
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Hello. My card was stolen and used fraudulently, making multiple unauthorized transactions that added up to around $1900.

I have tried using your dispute system and talking to customer service, but it continues to get me nowhere. The disputes get denied within a day, which tells me that you aren't actually investigating anything. This doesn't even meet the bare minimum that Visa requires. Additionally, your customer service department is not helpful to those who actually have issues.
I'm writing you this email today to let you know that I would like to speak to someone at Chime with actual authority to handle my situation.

I won't accept any generic response from your automated system. I simply want the money that was fraudulently taken from me returned to my account.
I'm going to give you guys a maximum of five business days from when I'm sending this email to get back to me.

If I don't hear from you, I will have to contact my state representative, the Consumer Financial Protection Bureau, the FTC, and the Federal Reserve. I'll also be speaking to some attorneys to discuss my legal options, including arbitration with AAA.

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Greisy V Hfm
Perdi mi targeta y mi teléfono y correo y contraseña

I had a problem with my manual card and with my account on my phone, I lost all my information and I could not access my account since I had a payment emergency in which my card was declined, I called customer service and they do not have personnel who speak Spanish Now I don't know if my money was lost because they canceled my card. I'm very upset because I made 20 calls to customer service and no one can help me.

They have to have staff that speaks Spanish. I hope that my card that they were supposed to replace me with arrives at my new address and Please bring the money they sent me, I can't be losing my money that costs me so much.

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Eustorgio C
To find out where is my card?

I been asking to see where my card is and I didnt get a response back so I had to keep on asking and asking and asking. And still asking to find out where is my card

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How Good is Chime's Customer Service?

Leanda Szf
Leanda Szf
Feels Disappointed | Jul 01, 2024

I received a debit card with a different number on it than what my account states. So, I couldn’t activate it.

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Dewell Pfj
Dewell Pfj
Feels Satisfied | Jun 27, 2024

Very Well

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Jermane Ysd
Jermane Ysd
Feels Satisfied | Jun 25, 2024

Chime is great

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Vertis Onu
Vertis Onu
Feels Disappointed | Jun 09, 2024

Still have not spoken to anyone on phone hanging up on me and still have not received my deposit of 600.00 from Brandon Britt that i transfer deposit onto my wellfargo account

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Ramone Vrw
Ramone Vrw
Feels Satisfied | Jun 05, 2024

Good I was very satisfied

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Devone Jbo
Devone Jbo
Feels Satisfied | Jun 02, 2024

Good customer service

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Summary of Chime Customer Service Calls

8.1K TOTAL
CALLS
05:08 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chime?

Account Question:

  • “Recovery of account”
  • “I'm trying to login, but it's not letting me get in”
  • “Open up new account in va”

Cards Question:

  • “Got card in but i am on disability i have the p3aperyou but how do i get SSDI checkan need to give yup permission”
  • “Card won't work for bills”
  • “My pin is not working at the store”

Request for Information Question:

  • “Check on my derict deposit”
  • “Find out about my direct deposit”
  • “I want my money to go to my checking account not to credit buii”

Payments and Charges Question:

  • “Direct deposit”
  • “Debit card”
  • “Trying to get chime credit bill card”

Activation/ Cancellation Question:

  • “I'm trying to activate my card but enter wrong email and wrong password”
  • “Activation number”
  • “I want to cancel my card”

Shipping and Delivery Question:

  • “I never received my debit card”
  • “Where is my money”
  • “I haven't received any of my payments yet I”

Return/ Replace Question:

  • “Returned item”
  • “Trying to change my password”
  • “To change my email on my chimes account”

Product/ Service Question:

  • “Payday loan”
  • “Pin won't work”
  • “To order a new card”

Refund Question:

  • “To see if the refund went back in my account”
  • “To get my money back from chime”
  • “Havent received my refund”

Staff Question:

  • “Customer service phone”
  • “Customer service”
  • “Would like to talk to customer service”

Employment Question:

  • “I usually get paid wensday tomorrow is a holiday why' I don't have my check into my account today”
  • “Whenare we going to get payed this month usely get paid on the 29th”
  • “I suppose to get paid two days early and have not in a while why not”

Website/ Application Question:

  • “My pan that I have on the website and that I set for my card does not work when I use my card. Can you please tell me why that I cannot use this pin for my card but I use the pin to access the website”
  • “Application”
  • “App”

Other Question:

  • “Speak to a agent”
  • “Por qué estoy reclamando un depósito ok por un depósito”
  • “For the 200 dollars advance”

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