Contact Chime Customer Service
How to Reach a Person at Chime
Verified Contact Information
Toll-Free Number:
-
1-844-244-6363
Legal:
-
1-844-402-4517
Accessibility:
ada@chime.com
Customer Service:
support@chime.com
Jobs/ Career:
careers@chime.com
Legal:
Media:
Chime Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Chime Phone Number
1 (844) 244-6363
Average Hold Time
00:02:24
Average Calls duration
5 minutes
Most Popular Chime Email Address
support@chime.com
Chime Live Agent Availability
20% of callers successfully reach a real person
Issue Resolution Rate
Low (11% reported full resolution)
Chime Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Chime Phone Number | 1 (844) 244-6363 |
| Average Hold Time | 00:02:24 |
| Average Calls duration | 5 minutes |
| Most Popular Chime Email Address | support@chime.com |
| Chime Live Agent Availability | 20% of callers successfully reach a real person |
| Issue Resolution Rate | Low (11% reported full resolution) |
| Chime Customer Service Rating | 4.2 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 88% phone, 12% email |
| Common Reasons for Contact | Account, request for information and cards |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Chime | First and last name, phone number or social security number |
Contact Information
Chime Website:
Chime Help Center:
Corporate Office Address:
Chime Financial, Inc.
P.O. Box 417
San Francisco,
California
94104-0417
United States
Other Info (opening hours):
Hours (CST):
Monday - Friday: 6:00am - 10:00pm
Saturday - Sunday: 7:00am - 9:00pm
Summary of Chime Customer Service Calls
11.9K
TOTAL
CALLS
CALLS
04:57
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chime?
Account Question:
- “Account info”
- “Lock out of my account”
- “For got password”
Request for Information Question:
- “Information on chime”
- “Looking for my money that was taken out my account”
- “When can I make a payment to someone?”
Cards Question:
- “Need new card”
- “Why is my card not working”
- “I lost my chime card”
Payments and Charges Question:
- “I was at 1 Circle K to do gas. However, after I paid the informant that the gas pumps are out of gas, so the clerk said he was refunding my money and it would go directly back onto my card immediately. However, I'm at another gas station and my money”
- “Check won't deposit”
- “To stop a payment”
Activation/ Cancellation Question:
- “Cancel an order”
- “Unable to activate my card,keeps telling me Cantu acce”
- “Activate my account”
Product/ Service Question:
- “I'm 85 dollars over drawn and there's no way I'm k”
- “Problem with a transaction”
- “Withdrawal”
Return/ Replace Question:
- “Change email”
- “I changed my credit card and I just got more charges on it. They were declined but I have a new payment coming in soon”
- “To change my address”
Shipping and Delivery Question:
- “Upgraded and did not receive my card”
- “I did not get my direct deposit for the month of June yet it was supposed to be on there today”
- “Need your location”
Refund Question:
- “Waiting to see if insta cart refunded me 46.00”
- “Refund missing”
- “Late refund”
Staff Question:
- “Customer service”
- “Trying to buy new service”
- “Talk to customer service”
Website/ Application Question:
- “Been kicked out my chime app can't get back in it”
- “You're app it's not working for me”
- “App down why”
Employment Question:
- “My paycheck hasn’t shown up in my account balance”
- “Put a payroll check in on Saturday and have already deposited a check prior with zero hold and now I am seeing a hold being put on a 200$ check for an entire week. Need to know if you will continue with this practice so if so I will be making other”
- “Payroll deposit not in my account. My job stated it was deposited last week”
Other Question:
- “Problem signing in”
- “Trying to get chime”
- “Transfer money”
Compare Chime Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Chime