3.1K Chime Reviews | chime.com @ PissedConsumer

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Ron P Smp

Ron P Smp |

HELPPP!!!!!

Aug 22, 2023

1.0

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Updated by user Sep 22, 2023

Currently on rebuttal #22 with zero success at resolving issue….

Updated by user Aug 23, 2023

Was told by the Philippines customer service that it was my fault and that if they helped me they could get in trouble whatever that even means.

Original review Aug 22, 2023

Im in desperate need of getting ahold of chime. Ive done everything to try and contact the San Francisco location to explain to them whats going on. There is a HUGE culture barrier with the Philippines office please help. Ive filed a dispute 5 times and I keep getting denied within hours have been treated very poorly and even have filed a police report. There is cultural barrier and chime which Ive learned through experience is impossible to get ahold of. Im writing this because I am desperate. Last week money was sent to my new number which that number had been linked to someone elses account who had this number before me. It was $800 my entire paycheck GONE. I had sent all the proof that I was the owner of the number and all evidence needed including a police report. Yet they keep denying my claim because they cannot seem to understand that the number was previously associated with someone elses account therefore instead of the pay anyone option it went directly into there account.

View full review

Loss:

$800

Cons:

Zero united states contacts for disputes

Preferred solution: Full refund

User's recommendation: Be safe.

1 comment

Sujay G Jdb

Aug 23, 2023

is active with no issues. Hi sir I requested to plese unban my number this is my personal number I don't have another number to log in whatapp so please unban this number request #172241****849244

Helpful

Vonna Xfd

Portland, Oregon

Limit

Dec 07, 2023

What limit can I deposit? I have $5k coming in Is that in the limits I cant find limits on the app So that way I asking you

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Vachick12

Vachick12 |

They basically don’t care

Oct 06, 2023

1.0

Original review Oct 06, 2023

I provided via email countless documentation and details, even quoted law codes etc. Theyve denied my claim every time. I requested how they got the determination and none of the information I provided was in that determination! Only thing was listed was the yes / no dispute form and the itemized list of charges. I was basically told I should be a better mother because my child downloaded a FREE game! This game stored my payment information within the app ( which I didnt know) and makes it super easy to acquire in-app purchases! Theres FTC regulations for these things and it seems like all the legal stuff and documentation that I emailed Chime wasnt even considered and the email I received proves it! Ive attached similar situations from the FTC.gov site. Even tho the company isnt fortnite or one listed in the article. The in-app purchases.. pop ups and deceptive practices to acquire funds are very similar to my issue.

View full review

Loss:

$320

Pros:

Paid 2days early

Cons:

Poor investigations team
Poor support team
No customer service

Preferred solution: Full refund

1 comment

Tina B Nnf

Nov 20, 2023

I totally agree I called more than 3:times and never got to talk to a live agent.

Helpful

Pack M Daq

Trying to buy a house with chime

Sep 08, 2023

3.4

Original review Sep 08, 2023

Transaction record for credit builder for last 10 days. This document is needed by under writing so I may close on my 1st home purchase Chime is unable to provide this document to me and I will have to file extensions to still be able to close on my 1st house. Was connected to a supervisor who called himself Mark and told me give me 2 hrs and I got your back In short I never heard back and received a preset response telling me that my savings and checking account are viewable on my app from another service agent named Christina. Completely unrelated to what I was requesting. Its 9-8-2023 my expected close date and it was not met. I have a extension until 9-11-2023. I am highly double that the service request team will be able to meet my deadline. Anyone in the real estate business can figure out the addition cost that I will be facing if I have to wait until the end of the month when the official credit builder statement is released. I have a wife and 3 kids my lease will end at the end of the month. I will homeless at the end of the month if Chime can not fulfill my request

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Pros:

Early paycheck and spot me

Cons:

Unable to issue cashiers check or wire money to close on a house

Preferred solution: My statement of all current activity on my Credit Builder Card

User's recommendation: Get a 2nd bank that you can wire your assets to for a cashiers che k

Ashley D Xsz

Ashley D Xsz |

I get not a bank but does not give right to take peoples money.

Aug 06, 2023

1.0

Chime - I get not a bank but does not give right to take peoples money.

Spoke with chime customer support magically wiped out account for 1600 plus cuz I didnt want to be homeless since was moving took out money from retirement savings they would not deposit so they had me go somewhere else and deposit which I have all transactions and was able to have them send me my account after it was closed for none compliance when all transactions were done by them. My direct deposit wasnt sent back to employer like should have been since account was closed and they wouldnt have no record of it.

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Loss:

$7890

Pros:

Easy banking

Cons:

Lose money
No record
Not fast

Preferred solution: Full refund

User's recommendation: I wouldn’t recommend anyone using unless you want money to disappear and they will not help you. Below is a hidden account where all the are money is hiding that would equal to what was deposited or told to deposit so account would have no issues.

Faythe Xin

Faythe Xin |

Delray Beach, Florida

Horrible customer service??!!!! Just hung up on me

Sep 27, 2023

Bad bad customer service!! They just hang up phone and WTF? SUCKS SUCKS SUCK. MVERY HARD TO UNDERSTAND people who speak English/foreign and an not understand what they are saying

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User's recommendation: Do not use

Janet W Bkz

Dawson, Georgia

I cannot access my account

Oct 04, 2023

5.0

Cannot access my account. I have tried to reset my password and it still didn't work. I was then locked out of my account for 24 hours.

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Ronnie W Llb

They keep saying no wromg doing when they hacked my account and stole the money off it acting as me

Sep 09, 2023

Chime keels saying no wrong doing when said person stole the money off my account they hacked my phone acted as me and sent money to someone i dont know nor have ever sent money too. They will not show me how they come to the conclusion of no wrong doing they keep showing me when i called and made the report the 10 ?s they asked thats it.

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Loss:

$700

Pros:

No help from them

Cons:

All bad

Preferred solution: Full refund

Nicholas V Qpi

Im trying to reopen my account

Sep 02, 2023

5.0

The app has not been working because of suspension of my chime,ssi has told me my funds are being processed iwas wondering how long will it take for those benefits be added to my account. An may u assist me through this because I am having trouble on what to do is it a bank holiday that day. I appreciate your support.

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Loss:

$914

Preferred solution: Full refund

Steve E Lwf

Steve E Lwf |

I cannot get in my chime account and I sent my pictures of my id and they said they would email me back and never did

Jul 28, 2023

I want to know what I have to do to get into my account Ive been trying I had an old email seggleston1990@***.com that I was using and my phone was stolen so I had to get a new phone now Im trying to get my account back I know I wasnt in it for awhile but I would love to get back in it if there is anyway possible thanks for your time.

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Preferred solution: Back into my account

User's recommendation: Good

Resolved

Chris G Ljo

Resolved: Stolen money

Sep 10, 2023

Updated by user Sep 10, 2023

Company fixed the issue and I have been provided with full refund.

Original review Sep 10, 2023

I have $105 stolen by this person in the pictures below I had called Chanm bank customer service line and they told me to send my money to this account and I will receive it. I did the following steps as I was towed on the phone by the customer service Cory never did receive my money at all.

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Loss:

$105

Pros:

Customer service is poor

Cons:

Ok banking

Preferred solution: Full refund

User's recommendation: Please contact me

HUNG T380

HUNG T380 |

Refund Credit

Sep 16, 2023

1.0

I called Chime Member Service to ask why I haven't gotten my credit back from the hotel deposited. The agent keep telling me called the merchant I have repeatedly called the spoke with agent, the manager and GM of the property they have released. The merchant tell me call my bank. Spoken with the agent online chat and live chatted both are useless and rude. Online chatted recommended me have conference called three. When I called live chatted they unwilling do make the called. I provide them snapshot of merchant provide me shown they released. This is not the first time it happen, the last time it took 30 days to recover my credit. Beware of using there debit card to checkin to hotel you will not see your incidentals deposit credit back for long period and there members service agents is rude and unprofessional..when you ask speak with the supervisor they don't have one on duty. Instead they will transfer to supervisor not on duty and put you hold, the agent don't have speak with you and get you off the phone. Everyone should know hotel will charges additional funds for deposit, the agent are clueless about a deposit require upon checkin . Been over 2 weeks I haven't gotten my $100 credit back.

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Loss:

$100

Pros:

Deposit cash walgreens no fee

Cons:

Bad customer service

Preferred solution: Full refund

User's recommendation: Beware worst services

Shalece W

Don’t expect them to adhere to their own policies

Aug 03, 2023

1.3

Chime - Don’t expect them to adhere to their own policies

Original review Aug 03, 2023

While making a bank transfer to a linked account, I had mistakenly transferred $1000 from my other account to my Chime account. I had made this mistake around 8 pm the day before. I woke up and noticed that I had pulled money from the wrong account rather than transferred money. I saw on their own policy page that I had a 24 hour window to cancel the transfer, and it had been less than 12 hours. I had first called to talk to a live agent, was on call waiting for about 5 minutes when somebody picked up but said absolutely nothing. They just breathed into the phone for about 4 minutes before I gave up and hung up. That caused me to be irritable as I called and waited to be helped. I then open my mobile app and see they have live chat, so I spoke with Julien about stopping the transfer. I had highlighted their own policy on 24 hour transfers and had asked them to stop my transfer. They had said its already been set (whatever that means) and I could do nothing but wait. I had bills coming out of my other account and needed the funds to be in that account. I had explained I was following the Chime policy and it had been less than 12 hours total. Julien claimed thats all I could do was wait the 5-7 business days for my funds to transfer and thats all he could do was tell me to wait. On top of this, the chat was riddled with spelling errors which made the company seem unprofessional. I dont want my money in the hands of unprofessional management. Ive just created my Chime account. I will be closing it up immediately.

View full review

Loss:

$1000

Pros:

No overdraft fee
Spot money

Cons:

Not following policies
Stealing money
Customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t do it.

1 comment

Guest-2369240

Aug 03, 2023

It says in your screen pic that Chime cannot cancel incoming transfers coming from an external bank. Isn’t that what is going on?

Helpful

Karla H Tqw

I do not like nor agree with their so called help. I get being safe but it's ridiculous how hard they have made it too get back into your own account. And the reps don't listen or understanding.

Aug 05, 2023

3.8

Chime - I do not like nor agree with their so called help. I get being safe but it's ridiculous how hard they have made it too get back into your own account. And the reps don't listen or understanding.

It's been almost two weeks and I still have no access to my account. My bills are all late. I'm angry and I may get another bank. I've sent what I can, photos . My entire ssn number. My address . A new letter with my name and address. Also a government document with my SSN and they claim it's expired and unexceptable. I just got that paper yesterday. I'm angry

View full review

Loss:

$2600

Pros:

Fast working easy to use

Cons:

Very poor customer service ayslow response time for customers

Preferred solution: Apology

Rosalind V Hcc

Rosalind V Hcc |

Fraudulently activity

Jul 22, 2023

Daneisha pye and Kayla Reed are Married hacked my account. Stole everything from me and my past job. Stay focus and remain humble trust none family all you have sometimes they dont have best intrust at heart watch who u around watch your surroundings always. New job here I come

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Pros:

Private

Cons:

Private

Preferred solution: Place to stay for me and my kids

User's recommendation: Trust no one

Roselia G

Me sacaron dinero de mi cuenta sin autorización

Oct 05, 2023

Me sacaron dinero de mi cuenta sin autorización 76 ellos no pueden sacarme dinero en mi cuenta sin autorización por favor

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Loss:

$76

Preferred solution: Full refund

User's recommendation: 76

Stephon L Oat

You stole my money

Sep 11, 2023

My old phone doesn't work anymore so I don't have access to it or my old email account but I have money in my savings account with you guys and I need my money

View full review

Loss:

$71

Preferred solution: Full refund

User's recommendation: Don't *** with you guys

Contact Information

Website:

www.chime.com

Mailing Address:

P.O. Box 417

San Francisco, California 94104-0417

United States

Phone:

(844) 244-6363

Contact Chime Customer Service

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Media from reviews

Top Chime Reviews

"It popped up"

"Locked out of account"

HELPPP!!!!!

Limit

They basically don’t care

Trying to buy a house with chime

I get not a bank but does not give right to take peoples money.

Horrible customer service??!!!! Just hung up on me

I cannot access my account

They keep saying no wromg doing when they hacked my account and stole the money off it acting as me

Im trying to reopen my account

I cannot get in my chime account and I sent my pictures of my id and they said they would email me back and never did

Resolved: Stolen money

Refund Credit

Don’t expect them to adhere to their own policies

I do not like nor agree with their so called help. I get being safe but it's ridiculous how hard they have made it too get back into your own account. And the reps don't listen or understanding.

Fraudulently activity

Me sacaron dinero de mi cuenta sin autorización

You stole my money

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