Chime
Reviews and Complaints

i was with chime since i think 2018. i loved chime and referred so many people thru word of mouth, all my family, many friends...i only had one issue with them that took a few weeks to clear up but it did get cleared. however about three months ago i had changed my number and forgot to put it in chime. there was someone else who had my new number ...i couldnt log in as i couldnt receive verification code. upon request from chime i sent everything from gov pic id, ss card, copies of my phone records to prove the number is mine. and a picture of me holding my id... as of now they suspended my account to investigate...its been three months i havent been able to access my account. ive been suspended for a few weeks now. i had money going into my account up to my suspension because they kept telling me the ten times or so ive called that their back office would be with me probably that day or next...ive received countless emails that my card has been denied for lack of funds which means that someone has taken money out but i cant get access let alone dispute charges i cannot verify or see. i am wondering if it was someone in chime as the convenience of being ignored and put off everytime i call is making me wonder. do not use this company. i thought they were best thing since sliced bread until this happened. if they would just check the emails they will see i am who i say i am. the customer care agents are very sweet and kind its their escelation dept that is lagging. my patience has worn thin after haggling for three months... I have twenty something photos to verify everything from all the calls ive made trying to fix this to the countless emails that has went back and forth. i did not take photos of opened emails for privacy reasons as its a bank account. I could only load less than half

Someone stole my deceased father's identity & opened an account with Chime. I then tried to call to just get information & after transferring me I got told to email. I emailed, they responded that they can help me change my phone number?? So obviously they didn't read my email at all. I responded & they just wouldn't respond. So about a week later I called again, got transferred again. I explained the situation, to which the support agent said, "So it's your dad's account, can I speak with him?" To which I responded, "NO because he's dead???" She then asked a minute later, "So he's deceased right?". I then just got told to email support AGAIN. I only was able to get answer because I found a different support email address from pissedconsumer.com. It's still not resolved, but I did get a response at least. Stay far far away from this horrible business. They have the worst customer service I've ever experienced & that's really saying something.

I received the email saying that someone had changed my address and my account so I immediately emailed John back saying that wasn't me soon after this they locked down my account which my paycheck is direct deposited into I called customer service was on hold for several hours they asked for several different documents which I sent to the company to invite via email they still to this day have not unlocked my account in order for me to receive my money every time I try to call customer service they say that it is a special branch of time and they can only be reached to via email I don't know what else to do I have done everything I've took the correct steps to get my account unlocked and they still have my money locked up I have lost my job and my house because I cannot pay my rent my there are three direct deposits that are in there that I cannot get out I have lost so much because of this incident and they seem to not even care it's my money and I don't understand why they won't let me have it